Support - PsyGuard.AI

Need Help?

support@psyguard.ai

We typically respond within 24-48 hours

Frequently Asked Questions

What is PsyGuard.AI? ▼

PsyGuard.AI is a suite of AI-powered psychological intelligence tools. Our products include Virtual Focus Groups for market research, PsyGuard AI: Business mobile app for professional relationship insights, and PsyGuard AI: Social for personal relationships. All products use advanced AI to provide deep psychological insights with 80%+ emotional accuracy.

Is this a clinical or therapeutic service? ▼

No, PsyGuard.AI is an educational platform for relationship improvement only. We are not licensed mental health professionals and do not provide clinical services. All analyses are educational and speculative in nature, designed to help you understand communication patterns and improve relationships.

How do I create an account? ▼

Virtual Focus Groups: Anyone can sign up at setup.psyguard.ai/register.html and start creating studies immediately.

Mobile Apps: You can create an account directly within the iOS app or use the same account created on our web platform.

Is my data secure and private? ▼

Yes, we take your privacy seriously. All profile data is encrypted both at rest and in transit using enterprise-grade encryption. We never sell or share your personal information with third parties. You can manage your profiles within the app and request account deletion by contacting support. Read our full Privacy Policy for more details.

How do I reset my password? ▼

On the login screen, tap "Forgot Password?" and enter your email address. You'll receive instructions to reset your password. If you're already logged in, go to Settings > Account > Change Password.

Which devices are supported? ▼

Virtual Focus Groups: Works on any modern web browser (Chrome, Safari, Firefox, Edge) on desktop, tablet, or mobile.

Mobile Apps:

iOS: iPhone and iPad running iOS 18.1 or later
Android: Devices running Android 12 (API level 31) or later

How do I delete my account? ▼

To delete your account, please contact support at support@psyguard.ai. Please note that this action is permanent and all your data will be removed.

Troubleshooting Tips

App Performance Issues

Ensure you have the latest version of PsyGuard.AI installed
Close and restart the app
Check your internet connection
Clear app cache (Android) or offload app (iOS)
Restart your device if issues persist

Login Problems

Verify your email address is entered correctly
Check that caps lock is not enabled
Try resetting your password
Ensure you have a stable internet connection
Update to the latest app version

Sync Issues

Pull down to refresh on the main screen
Check your internet connectivity
Log out and log back in
Ensure background app refresh is enabled

Report a Bug

Bug Reporting Guidelines

Help us fix issues quickly by providing detailed information:

Device Information: Include your device model and OS version (e.g., iPhone 14 Pro, iOS 17.2 or Samsung Galaxy S23, Android 14)
App Version: Found in Settings > About
Steps to Reproduce: List the exact steps that lead to the issue
Expected vs. Actual Behavior: What should happen vs. what actually happens
Screenshots: Include screenshots or screen recordings if possible
Frequency: Does it happen every time or occasionally?

Send bug reports through the app in the settings page. Do not include personal information about others in bug reports.

Request a Feature

Feature Request Submission

We love hearing your ideas! When submitting a feature request, please include:

Feature Description: Clearly describe what you'd like to see
Use Case: Explain how this feature would help you
Priority: Is this nice-to-have or essential for your workflow?
Examples: If you've seen similar features elsewhere, let us know

Submit feature requests through the app settings "send feedback".

Additional Resources

Stay Updated

Check the App Store or Google Play Store for update notes

Support Center